Digital assistance desk

Information required by the tool

The interactive form guides each step, associates a label with every field and reports errors before calculation.

Required and optional fields are identified explicitly. You can correct your answers before receiving the text result.

• Who needs help and how

  Fields: Who needs help (Required field), Assistance channel (Required field)

• Requested service

  Fields: Assistance type (Required field)

• Device and private data

  Fields: Device involved (Required field), Perceived complexity (Required field), The request involves health data (Required field), Personal credentials may be needed (Required field)

• Contact and timing

  Fields: Urgency (Required field), Contact preference (Optional)

• Start the tool

How it works

• What you need to begin

  Keep the real details of your project or device to hand. You can correct answers during the process and no account is required to view the result.

• What the result contains

  Receive a safe checklist and learn whether Digital Support, the Enkey technical team or both will handle the request.

• Limits of the simulation

  The result is preliminary, depends on the accuracy of your answers and does not replace a quotation, diagnosis, certification or professional advice.

Frequently asked questions

• Can I enter health data or credentials?

  No. The tool only collects the request category. Documents, PINs, passwords and OTPs must not be entered or uploaded.

• Who will handle the request?

  Alessia handles standard digital assistance and health procedures; Enkey handles complex technical work and mobile or fibre activations.

Would you like a professional review?

Send the case from the result or describe the project to the Enkey team. Contact is optional.

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