Enkey Agency

Contact • Support

Support, requests and new projects

One access point for websites, e-commerce, web apps, plugins, hosting, SEO, marketing, graphic design, devices and connectivity. Open a private ticket or contact us about a new project.

How support works

Every request remains traceable from assignment to resolution, with messages and attachments kept in one conversation.

  • 1. Choose the area

    Select the service involved and describe the expected result, the issue and any steps needed to reproduce it.

  • 2. Follow the private ticket

    Receive team updates, reply in the conversation and keep a complete history of the request.

  • 3. Share only if you choose

    A separate copy can be proposed to the public forum; it is published only after moderation and without private data.

Privacy and security

  • Tickets are private by default.

  • Never enter passwords, OTP codes, API keys or other secrets.

  • The forum is moderated: content and replies are not public before approval.

Community discussions and tickets

All discussions are public and organised by topic. You can read without an account; sign in to start a discussion or reply.

Open a new request

Choose the topic, add a subject and describe your request. We'll reply here and by email.

Sign-in is handled securely. If you are already our client, your account is linked automatically.

Write to us

Our details

  • Office

    Via Gramsci 153, 09013 Carbonia (SU), Italia

  • Email

    [email protected]

  • Hours

    Mon–Fri 9:00–13:00 / 15:00–19:00

  • Coworking

    Coworking space in Carbonia, from €2/hour

How can we help?

Essential answers about support, your account and request management.

  • How do I open a support request?

    Sign in to your account and open a ticket from Support. The conversation, updates and attachments remain together in the same place.

  • Is my ticket public?

    No. Tickets are private by default and visible only to you and the Enkey team. A separate copy can be proposed to the forum only if you choose and after moderation.

  • Where can I find reports and purchased files?

    In your account, My projects and My services show the items linked to you and any files made available by the team.

  • Can I use the website without being tracked?

    Yes. You can reject analytics and marketing in the banner or reopen cookie preferences at any time. External maps load only when you request them.

  • Can I request a quote without registering?

    Yes. Use the form on this page and select quote request. Registration is needed to follow tickets, services and documents in your account.