Enkey Agency

FAQ • Useful answers

Frequently asked questions

Read the official answers from the Enkey team. FAQs are separate from the forum so essential information is easier to find.

How can we help?

Essential answers about support, your account and request management.

  • Staff FAQ: how do private tickets and public discussions work?

    When signed in, choose the appropriate Support topic and open a ticket. It is private by default, so its content and replies are visible only to you and authorised Enkey staff. If the question may help other people, you can propose a forum copy. Remove personal data, customer codes, documents and confidential information before sending it. The public copy enters moderation and appears only after staff approval. Keep case-specific details in the private ticket.

  • Staff FAQ: what should a useful technical request include?

    Include the affected page or service, what you were doing, what you expected and what happened instead. Add the approximate date and time, device, operating system and browser. Copy the complete error message or attach a screenshot to the private ticket. Never post credentials, temporary codes, access keys or personal documents in a public discussion. For intermittent problems, explain how often they occur and whether another device or network changes the outcome.

  • Staff FAQ: can I use the website without optional tracking?

    The website uses technical functions required for navigation, security and saved preferences. Optional analytics, marketing and external services load only according to the choices made in the cookie panel. You may reject optional categories and continue using public pages. Preferences can be reopened at any time through Manage cookies in the footer. The map also requires an explicit action before its external provider is loaded.

  • Staff FAQ: where can I find account services and payments?

    After signing in, the dashboard shows the features enabled for your role. Customers can review their services and projects, check wallet movements and download available documents. Collaborators and internal staff see only activities and compensation allowed by their permissions. If an item is missing, open a private administration and payments ticket with the relevant period, transaction reference and service. Staff can investigate without exposing financial details publicly.

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