Staff FAQ: how do private tickets and public discussions work?

When signed in, choose the appropriate Support topic and open a ticket. It is private by default, so its content and replies are visible only to you and authorised Enkey staff. If the question may help other people, you can propose a forum copy. Remove personal data, customer codes, documents and confidential information before sending it. The public copy enters moderation and appears only after staff approval. Keep case-specific details in the private ticket.